Privacy Policy

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, browser, device), usage data (pages visited, searches, click paths, referrers), and location data (general location from IP, and precise location if you grant permission on mobile devices).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers and builders you contact through our platform; mortgage brokers and financial service providers; property data providers and aggregators; credit reporting agencies (with your consent); social media platforms; marketing and analytics service providers; government databases; and your employer or organisation in the course of our dealings with them.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register an account, complete mortgage calculators, download property guides, submit listings, participate in surveys or promotions, provide reviews, or attend our events.

3. How We Use Your Information

3.1 Primary Uses

We use your personal information to deliver services (property search, developer/builder/agent connections, mortgage broker connections, school zone information, business directory listings), communicate with you (respond to inquiries, send alerts and service notifications, share account information), improve the platform (analytics, feature development, market research, testing), and, with your consent, send marketing communications (newsletters, new listings, promotional campaigns, educational content).

3.2 Legitimate Interests

We may also process your information based on legitimate business interests, including preventing fraud, enforcing our Terms of Service, protecting our legal rights, complying with legal obligations, and managing our business operations.

4. Information Sharing and Disclosure

4.1 When We Share Your Information

We may share your personal information with property industry partners (developers, builders, agents, project marketing and sales teams), financial services partners (mortgage brokers in our network, lenders, aggregators), professional service providers (conveyancers, solicitors, inspectors, valuers, removalists, utility connection services, upon request), technology and service providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Workspace, Google Drive, Stripe, Google Analytics, marketing automation and communication providers), our related bodies corporate and affiliates, professional advisors, business purchasers or successors, and government agencies, courts and regulators where legally required.

4.2 How We Share Information

Property Listing Inquiries submitted through our platform go directly to the listing agent, developer or builder. HALP does not store or process these property-specific inquiries, and the property advertiser becomes the data controller. You should review the advertiser's privacy policy.

General Platform Inquiries (Contact Us, Join Us, Advertise With Us) are collected and stored by HALP in Pipedrive, ActiveCampaign and Google Drive, and used to respond to your inquiry.

Business Directory: If you list your business in our directory, your business information will be publicly displayed on our websites.

Aggregated Data: We may share anonymised, aggregated data that does not identify you personally.

4.3 No Sale of Personal Information

We do not sell your personal information to third parties. Any sharing is done with your consent, to provide services you've requested, with service providers who assist us, for the permitted purposes above, or as required by law.

5. Data Security and Storage

5.1 Security Measures

We implement SSL encryption, encrypted storage, secure authentication and access controls, regular security assessments, restricted access on a need-to-know basis, physically secure data centres (AWS), regular backups on AWS, PCI-DSS compliant payment processing via Stripe, and staff privacy training. Complete credit card numbers are not stored on HALP servers.

5.2 Data Retention

Account information is retained while your account is active plus 7 years after closure; inquiry and communication records for up to 7 years; transaction records for 7 years; marketing data until you unsubscribe or withdraw consent; website analytics typically for 26 months. After the retention period we securely delete or anonymise your personal information where practical given our storage systems.

5.3 Data Storage Locations

Your personal information may be stored on secure servers in Australia, with Amazon Web Services (hosting, backups, infrastructure), and with cloud service providers who may store data internationally (Pipedrive, ActiveCampaign, Google Drive, Stripe).

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. You can control cookies through browser settings, our consent banner and third-party opt-out tools. We may also use web beacons, pixel tags, local storage and social media widgets. Disabling certain cookies may limit website functionality.

7. Your Privacy Rights

You may request access to and correction of the personal information we hold about you at privacy@halp.com.au. You may opt out of marketing emails and SMS at any time (unsubscribe link, reply STOP, or update account preferences). You may request deletion of your account subject to legal retention requirements. You may request a portable copy of your personal information.

If you believe we have breached the Australian Privacy Principles, contact our Privacy Officer at privacy@halp.com.au. We will acknowledge within 7 days and respond within 30 days. If unsatisfied you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children and will delete it promptly if we become aware we have.

9. Third-Party Links and Services

Our websites may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties, so review their policies before use. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms.

10. International Data Transfers

Some service providers are located overseas. Where we transfer your personal information outside Australia, to the extent reasonably practical we ensure the recipient country has substantially similar privacy protections, that we have appropriate contractual protections, or that we have your consent. Data may be transferred to the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign) and other locations as disclosed when you provide information.

11. Marketing and Direct Marketing

With your consent, we may send property listings and alerts, newsletters, information about new developments, home loan updates, educational content and promotional campaigns. You can opt out at any time via the unsubscribe link in any email, updating account preferences, replying STOP to SMS, or contacting unsubscribe@halp.com.au, and we will process opt-outs within 5 business days. We do not share your information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last Updated" date, notify registered users by email, display a prominent notice on our websites, and provide a reasonable review period. Continued use after changes take effect constitutes acceptance.

13. Contact Us

Privacy Officer: Email: privacy@halp.com.au · Phone: 1300 137 406 · Mail: 235 Glen Huntly Road, Elsternwick VIC 3185. Response times: general inquiries within 5 business days, access requests within 30 days, complaint investigations within 30 days.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. It is provided for convenience only; the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect? Contact details, property search preferences, mortgage and finance information, business listing details, account information, and technical data. See section 2.

Q2. How does HALP use my information? To deliver our services, respond to your inquiries, improve our platforms, and, only with your consent, send marketing. See section 3.

Q3. Does HALP sell my personal information? No. See section 4.3.

Q4. Who does HALP share my information with? Property partners, mortgage brokers and lenders, technology providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics), professional advisors, and regulators where legally required. See section 4.

Q5. Is my information stored in Australia? Some is stored in Australia; some service providers are based overseas (primarily US and EU). See sections 5.3 and 10.

Q6. How long is my information kept? Account and transaction records generally 7 years after closure; marketing data until you unsubscribe; analytics typically 26 months. See section 5.2.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au. We respond within 30 days. See section 7.

Q8. How do I opt out of marketing? Unsubscribe in any email, reply STOP to SMS, update account preferences, or email unsubscribe@halp.com.au. See section 11.

Q9. How do I make a privacy complaint? Contact privacy@halp.com.au. We acknowledge within 7 days and respond within 30 days. Escalation: OAIC at www.oaic.gov.au or 1300 363 992. See section 7.